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Notification to cancel cruise booking must be made in writing to Louis Cruises Reservation Office and shall be effective only upon actual receipt by Louis Cruises Reservation Office. Sales Agent is reminded to confirm the notification of such cancellation by telephone, email in order to avoid disputes. 

The cancellation policies of Louis Cruises shall apply as follows :- 

CANCELLATION POLICY FOR 3NTS/1NT ON AQUAMARINE ITINERARIES

 The Sales Agents is required to notify its customer of Louis Cruise cancellation charges above. Failure to do so will render Sales Agent liable for any claims or compensation arising from disputes in the cancellation charges levied.

Application for waiver of cancellation charge  levied on grounds of medical concern are required to be submitted with relevant and sufficient supporting within 30 days of date of applications for cancellation of cruises booking or the same will not be entertained at a later stage.

COOLING PERIOD

APPLICABLE FOR FIT BOOKINGS

Important: Cooling Period does not apply to super-peak dates, i.e. Christmas and New         Year. Cooling Period is not applicable for group bookings.

Note:

Cooling Period - Grace period for consideration of bookings without cancellation charges imposed.

Calendar Day – excludes Saturday and Sunday.

The Sales Agent must make available or otherwise notify the passengers on the Terms and Conditions of Carriage of Louis Cruises.

The Sales Agent is responsible to inform the passenger on the immigration, health, quarantine, health and exchange controls regulations of the countries which the passengers will visit.

AMENDMENT POLICY

An amendment fee shall be charged at INR 500 per passenger for the following amendments after the acceptance of bookings by Reservation Office:-

· Change of Passenger Name

· Swapping passenger / rooming list

· Change of Cruise Departure Dates

· Downgrading of Cabins

· Down sell itinerary

 PLEASE NOTE:

Amendment fees are applicable for amendments requested at any time.

No charge shall be levied for the Upgrading of Cabins.

100% cancellation fee will be applicable for change of cruise departure date 7 days or less before departure. This is applicable for cruise length of 1 night/3nights.

100% cancellation fee will be applicable for super peak season i.e. Christmas and New Year sailing. 

Prevailing rates will be applicable for change of departure and additional cabin.

Split of cabin; the new cabin will be considered as new booking at prevailing rates.

Add on passengers in the same cabin will be charged at original rates.

Change of all passengers in the original cabin will be treated as cancellation and prevailing rates will be applied.  

*The above information is accurate at the time of printing and is subject to Louis Cruises Terms & Conditions.

Louis Cruises reserves the rights to change the policies at any time without prior notice.